What Our Customers Are Saying

Tell us how we’re doing.

Word of mouth is the best advertising, and our customers truly are our best salespeople. Plus, by giving us your valued input, you also give us the opportunity to enhance our products and services.

We invite you to share your comments, suggestions, and – hopefully – your compliments.

We pride ourselves on always making an extra effort to be a better supplier for you, but don’t take our word for it. Here’s what a few of our customers are saying…

“My furnace was not working and I received a call from one of your techs within 30 minutes of my call to your office. He found the motor on the blower had burned out. He checked his truck for a replacement part, but did not have one, and called a local hardware store for a replacement motor. After about 40 minutes he was back with the new motor and I have heat again in the house. The house was in the 50s before we got the heat back on, and this weekend the temperatures are supposed to plummet into single digits, so I was very appreciative of Steve’s ability to take care of me today. I want to compliment  him on his professionalism, courtesy, knowledge, and cheerfulness. We chatted while he worked, and I was impressed with his attitude, goals and how grounded he is in his outlook. I jsend this email to bring notice to an excellent employee and very nice young man, who has a great future in store.” – Joseph A.

“Everyone at John Ray & Sons is extremely friendly and professional. Service is always great!” – N. Connors

“For a number of years, John Ray & Sons has serviced our account very, very well. That includes installation, service and delivery – we have used them all!” – John N.

“We have never been disappointed with John Ray & Sons services and oil deliveries. Everyone we have encountered, whether by phone or in person, has always been very professional.” – Anita M.

“Having to switch fuel providers is not always a pleasant experience, so I was looking for a comfort level with respect as to what we could count on from John Ray & Sons. After speaking with you, I feel we made a good choice based on your commitment to exceptional service and follow-through and several personal recommendations. I look forward to a longstanding relationship with your company.” – Jerry H.

“You guys are on top of things. We hever have to worry about running out of heat. You always arrive on time! – Tim H.

“Even though the hour was late, he was prompt, courteous and professional. Within 30 minutes of his arrival, the furnace was working. It’s a pleasure to deal with your company. Thank you again.” – Barbara G.

“Thank you for your assistance in getting oil heat into the home this week. When I arrived to open the house for the delivery man, he was waiting patiently for me.He was polite and helpful. The second employee was also very helpful, informative and polite. He explained what had happened to the furnace and showed me how he had remedied the problem. He also suggested what could be done to improve the situation in the future.This level of excellent customer service is hard to find today and should certainly be recognized.” – Judy B.

“I cannot stress enough the courtesy, expertise and patience explaining problems to me by your tech men and office staff. Thank you so much!” – Robert V.